Part of the Ocean Roads Whitsundays group
J & N Graham Pty Ltd
Once your booking is complete a confirmation email will be sent to your nominated email address. The meeting time and cruise time will be shown, along with a map of our location. Please ensure you are on time (15 minutes before your cruise starts), at the correct departure point.
Please see our Covid page dedicated to providing you with the latest Covid-related information pertinent to our company, to help you confidently book and travel with us.
Booking Conditions and Cancellation Policy
All tours are subject to minimum numbers and weather conditions and as such, may be cancelled at the discretion of the operator.
We also reserve the right to alter the destination or route pending the weather for guest safety and comfort. The operator will offer alternative days or full ticket refunds in the event of operator cancellations within 24 hours of travel.
Full ticket cancellation is offered up to 24 hours before travel.
If you, our guests, cancel within the 24 hours prior to your cruise a 50% fee applies. Cancel after 9am on the day or no show a 100% fee applies.
If eligible, refunds of the ticket price will be issued excluding any booking or credit card fees paid.
Please be on time, 15 minutes before the cruise is due to depart. Unfortunately, we can not wait for latecomers as it affects all our other guests.
Prices valid until 31/3/2023.
Private Charter Cancellation Policy
Terms and conditions apply. To book a private charter, a $200 non-refundable deposit applies. The balance of your charter fee is due 14 days before travel. Confirmation of numbers is due 24 hours before travel.
Cancellation of a private charter less than 10 days before travel, no refund applies.
Private Charter Cancellation due to Covid
We at Sundowner understand the unpredictable nature of travel restrictions due to Covid and will endeavour to work with you if your travel plans can be adjusted. If you have to cancel due to Covid restrictions being put in place, up to 72 hours before travel, Sundowner Cruises will offer a full refund less your $200 deposit. Proof of residence/travel movements may need to be shown.